What Ella actually does
No roadmap items, no “coming soon” dressed up as live. Every capability below is built, working, and running in production today — with the real UI to show for it.
Voice
AI voice reception, day or night
Ella answers every inbound call instantly — no hold music, no voicemail, no queue. She handles the full conversation naturally: understands what the caller wants, answers common questions, and moves straight into booking. Every call, every hour, every day of the week — the voice line doesn't close when your front desk does.
Caller
Hi, I'd like to book an appointment for later this week.Booking
Appointments booked during the call, not after
Ella checks every appointment already booked through ZyncoAI before offering a time, so there's never a double-booking within ZyncoAI or an awkward back-and-forth callback. The appointment is confirmed with the caller on the spot and lands in your ZyncoAI calendar immediately — not queued for a human to enter later.
Integrations
Real calendar connections — no CSV, no manual re-entry
Real OAuth connections to Google Calendar and Microsoft Outlook — not a CSV export, not a manual re-entry step. A booking Ella takes writes straight into your connected calendar automatically. Google Calendar conflict-checking is available for bookings made via your dashboard; bringing that into Ella's live call flow is on our roadmap.
Records
Every call recorded and transcribed automatically
Nothing about a call is a black box. Every conversation is recorded and transcribed, searchable from your dashboard, with issues like a low-confidence moment or an unexpected hangup automatically flagged for review — not something you have to go hunting for.
Dashboard
A dashboard that speaks your industry's language
The same real dashboard adapts its labels to what you actually do — a medical clinic sees 'Appointments Booked,' a restaurant sees 'Tables Booked' and 'Orders Taken,' a law firm sees 'Consultations Booked' and 'New Matters Screened.' It's not a generic CRM with your logo on it.
Today's Appointments
41
AI Calls Today
116
No-shows Today
0
Live AI call feed
LIVEBooked appointment — Tuesday 2:00pm
Operations
Manage every booking from one place
Reschedule, cancel, or update a booking's status in a click — changes sync back to the connected calendar automatically. No-shows are tracked against real appointment data, not a manual tally sheet.
Billing
Real invoices, real usage, no surprises
Invoices generate automatically each billing period against your actual plan and usage — not an estimate. Pay by card, PayPal, or bank transfer, and see exactly how many minutes you've used against your plan's allowance at any time.
Data
Hosted in Sydney, not offshore
Your business's data is stored in an Australia (Sydney) data region — not routed through infrastructure overseas by default. This is a real, enforced architectural requirement, checked against the live database connection, not a claim on a compliance page that doesn't match reality.
Data region: ap-southeast-2
Sydney, Australia
Transparency
Every call, Ella identifies as AI
There's no ambiguity for callers about who — or what — they're talking to. Every greeting introduces Ella by name and by role, and that role always includes the word 'AI' (an AI receptionist, an AI host, an AI service assistant — worded for your industry). If a caller asks directly whether they're speaking with a real person, Ella always answers honestly, every time — never deflects, never claims to be human.