SupportAgent assistApprovalsObservabilityAudit logs
Automate support without losing control.
ZyncoAI helps support teams deflect tickets, summarize threads, route escalations, and keep systems in sync — with governance and observability by default.
Deflection
↑ 25–45%
Auto answers + KB enrichment
Handle time
↓ 15–30%
Summaries + routing + macros
Escalations
↓ 20%
Smart triage + approvals
Live Preview
ticket-triage • approvals • logs
New ticket → classify intent + sentiment
Agent tool: NLP + rules
Fetch order/user context → enrich ticket
DB + API integration
Draft response → propose macro + links
Agent generation
If refund > $100 → require approval
Governance policy
Post update to Zendesk/Intercom + Slack
Multi-app sync
Emit metrics → alert on SLA risk
Observability
Built for production: retries, idempotency, audit trail, PII-safe controls.
Capabilities
Support workflows that actually hold up
Combine automation and AI safely: let agents draft, while ZyncoAI enforces approvals, policies, and rich telemetry.
AI triage + smart routing
Tag issues, detect VIPs, identify churn-risk, and route to the right queue.
- Intent + sentiment detection
- VIP / SLA routing
- Auto-assign and notify
Agent-assisted replies
Generate response drafts with approved knowledge sources and citations.
- KB/Docs retrieval
- Brand-safe style
- One-click approval
Escalation governance
Human-in-the-loop controls for refunds, account changes, and risky actions.
- Refund thresholds
- Role-based approvals
- Full audit history
Integrations used
Plug into your current support stack
Keep Zendesk/Intercom/Slack/Email in sync. Enrich tickets with DB + billing + product telemetry.
Zendesk
Intercom
Slack
Gmail
Stripe
Postgres
Shopify
Jira
Ready to upgrade your support ops?
Start with templates, then connect your real backend and enforce controls.